Advocacy Adviser

Christians Against Poverty (CAP) is seeking a fixed-term Advocacy Adviser to cover parental leave for approximately 8 months. It is an exciting time to be part of the Client Services team as we deliver our new Debt Help Services.

Reporting to the Advocacy Manager and working closely with our new Financial Mentoring team, you’ll play a key role in supporting CAP clients facing irresponsible lending practices. You will be responsible for investigating complex issues with creditors and advocating for fair and sustainable solutions for clients.

If you enjoy a fast-paced, purpose-driven environment and you’re passionate about social justice and client advocacy, don’t miss out on this opportunity.

Key areas of responsibility include:

·       Collaborate with the Financial Mentors to ensure client solutions relating to advocacy are delivered effectively

·       Initiate investigations and coordinate disputes for the Financial Mentoring Team

·       Collect loan documentation from clients in preparation for investigations

·       Provide Financial Mentors recommendations and solutions to the Financial Mentoring team

·       Interpret and apply knowledge of consumer finance legislation to resolve potential irresponsible             loans

·       Identify areas of significant harm and emerging trends

About you

You are excited to bring your knowledge of financial institutions and expertise to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are adaptable and lead yourself well through seasons of change. You don’t opt to take a path of least resistance. Instead, you leverage your skills and expertise to do what is right for the Kaupapa and the people you’re serving.

You are ready to undertake a journey – not only committed to your own professional and personal transformation, but you are deeply invested in enabling transformation in others.

You’ll also bring relevant experience for the role:

·       A strong personal alignment with the foundational Christian philosophy, organisational identity,            culture, and values of CAP

·       12+ months experience in a similar role

·       1-2 years proven experience working in client-centred service delivery and/or with community-               based social issues

·       Familiarity with financial institutions, systems and practices in Aotearoa

·       Familiarity with investigation, negotiation and advocacy methodologies and practices

·       Strong numeracy and literacy skills

·       Excellent attention to detail

·       A strong growth, developmental and learning mindset, and mode of practice

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of ‘’Ending money chaos in Aotearoa’’.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 100 local churches across Aotearoa, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.

Some of the benefits of working at CAP

·       You’ll be joining an organisation with recognised expertise in the sector, committed to constant              learning and development so we can consistently give our best to people we serve

·       Thrive in a flexible environment that puts priority on connection, growth, and ownership of your             hauora/wellbeing

·       Cultivate and enrich your faith at the same time as your career, in a workplace committed to                     karakia/prayer, discernment and a ‘with Jesus’ approach

·       Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent             in  Te Tiriti of Waitangi

·       Tangible benefits include EAP, flexible working options & 37.5 hour working week

·       Best of all – you will be a part of New Zealanders being released from money chaos, and taking                 steps towards Jesus

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role.

There is no closing date for applying for this role – however the vacancy will close as soon as a suitable candidate is found. Get your application in now!