Shop Supervisor

Shop Supervisor at Flourish Op Shop

Role Overview:

Nurture Trust is seeking a dynamic Shop Supervisor for Flourish Op Shop, located at 445 Colombo St, Sydenham. This key role ensures the smooth running of the shop on a daily basis, supporting our mission to provide vital community services. You will lead the shop’s operations, supervise staff and volunteers, and ensure a positive shopping experience for customers.

Key Responsibilities:

·       Operational Excellence: Oversee the daily shop operations, including sales, quality control, donations, cleanliness, and customer service. Ensure the shop meets high operational standards and contributes to profitability.

·       Team Coordination: Supervise and support a team of volunteers, ensuring they are well-trained, motivated, and working in a positive environment. Assist with volunteer scheduling and training.

·       Customer and Community Engagement: Foster relationships with customers, and the local community, ensuring the shop reflects Nurture Trust’s core values.

·       Financial Oversight: Assist with financial transactions and ensure accurate reporting of shop activities to the General Manager.

·       Marketing Support: Assist with in-store promotions and lead social media campaigns, creating captivating reels, stories, and posts to boost visibility and sales. Report on marketing outcomes to the General Manager.

Hours:

Part-Time: This is a 26-hour per week position, with 6 hours worked on Saturdays and the remaining 20 hours spread across 4 weekdays. The weekdays can be negotiated to suit the successful applicant, with 5 hours worked each day (either opening or closing the shop, depending on the need). Some flexibility may be required to cover shifts in case of volunteer shortages on specific days.

Flexibility:

·       Some flexibility in hours to cover for staff or volunteer absences, meetings, and events.

·       There may be potential to adjust Saturday hours if a reliable team of volunteers is established.

Special Conditions:

·       Availability: Must be available to work every Saturday and occasional after-hours.

Qualities We’re Looking For:

Professionalism: Experience in retail or supervising a team, with strong organisational skills.
Leadership: Ability to lead by example, motivating and guiding volunteers to deliver high standards of service.
Brand Knowledge: A good knowledge of top clothing brands is highly beneficial. While we don’t exclusively sell premium labels, familiarity with them makes it easier to understand market demand and meet customer expectations.

Alignment with Values: Passion for supporting the community and commitment to Nurture Trust’s mission to help women and families facing unplanned or difficult pregnancies.

Benefits:

Impact: Directly contribute to supporting community services through effective shop supervision.
Development: Opportunity for professional growth in a values-driven environment.
Flexibility: A role that offers a mix of regular hours and flexibility for community engagement.