Application Support Specialist

Join a dynamic team, with a great culture, on a global mission.
Use your application support expertise to help transform the lives of people with disabilities in the world’s poorest places.
Role: Application Support Specialist

Reports to: IT Manager

Position type:  Part time (20 Hours per week pro rata, flexible days).  Permanent.

Location: cbm New Zealand Office: 112B Bush Rd, Albany,  Auckland, with Hybrid WFH arrangements.

About cbm
cbm New Zealand is an international development organisation, committed to improving the quality of life of people with disabilities in the poorest countries of the world. Based on its Christian values and over 100 years of professional experience, cbm addresses poverty as a cause, and a consequence of disability.

cbm New Zealand is a member of CBM Global and works in partnership with local organisations to implement programmes in various development and humanitarian areas such as eye health, rehabilitation, education and livelihoods, to help break the cycle of poverty and disability. cbm New Zealand  also engages with mainstream development agencies to amplify their disability inclusion and impact.

Vision: An inclusive world in which all people with disabilities enjoy their human rights and achieve their full potential.

Mission: Fighting to end the cycle of poverty and disability.

Values:

We Champion Inclusion
We Strive for Justice
We Pursue Excellence
We Embrace Partnership
We Live with Integrity

cbm New Zealand

• is committed to making a positive impact in the lives of people in need, we strive to uphold Christian values and principles in all our initiatives. As we continue to grow, we are seeking an Application Support Specialist to assist our IT Manager to maintain high integrity of cbm’s data and systems, ensuring ongoing smooth functionality of all our applications.
• is an inclusive, equal opportunity employer. We welcome applications from people with disabilities.
  operates from a Christian kaupapa.
• is committed to safeguarding children and adults-at-risk. As part of our recruitment process police and reference checks will be required.
• has a warm and vibrant culture. Our team is united by a shared passion for our mission, fostering a supportive and fun workplace where collaboration thrives.

The Role

The Application Support Specialist will support the IT Manager to maintain the high integrity of cbm data and systems, so that the functional arms of the organisation work smoothly. This role is responsible for our CRM system, along with being the first point of contact for the organisation’s ICT and peripheral equipment. The role is vital to support delivery of fundraising, and reporting objectives, as well as delivering on the value of being good stewards of our resources.

Key Responsibilities

Database
Ensuring overall database integrity, accuracy and security, including:

• configuration (uploads, exports, upgrades, imports and/or global changes to the database),
  gift administration (management of campaigns, appeals, package codes and gift coding) and
  database administration (managing donor profiles, troubleshooting database issues) within the database.
• Generate data files used for appeal mail outs and contact lists.

2. Reporting

• Utilise data to generate insightful reports for stakeholders, providing valuable insights into fundraising and finance performance.
• Providing customised reporting to the management team, and financial data for analysis of return on investment.

3. Business Intelligence development

• Identify and assess areas within the business where processes and workflows can be enhanced to maintain competitiveness.
• Provide advice and support on IT-related matters.

4. Assist ICT management and website maintenance

• Assist with oversight of cbm’s IT platform to ensure it is configured to deliver to the needs of users, provides a secure environment for donor data, and is reliable and cost effective.
• Work closely with cross-functional teams to understand business needs and pain points.
• Respond promptly to resolve internal issues related to computer applications and IT systems.
• Assist with website maintenance.

Key competencies required

Qualifications / Knowledge / Skills & Experience:

• Relevant tertiary qualification. (e.g. technology, with focus on business practices / administration, computer science or information systems or related field).
• 3 years’ experience in an ICT / database role.
• Strong database administration skills, preferably with experience in CRM systems.
• Broad understanding of various software, with proficiency in Microsoft Office applications.
• Understanding of database management and its application to marketing campaigns.
• Understanding of cybersecurity best practice.
• High level of IT literacy and an eye for detail.
• Previous exposure to web development and website management is advantageous.
• Proficiency with analysis and the development of reports and queries.
• Hands-on approach to problem-solving and a proactive attitude.
• Excellent oral and written communication skills, correspondence, and reports.
• Proven organisational and coordination skills and the ability to prioritise tasks.
• Ability to develop high quality relationships with internal and external stakeholders.

Attitudes and Behaviours:

• Commitment to cbm’s Vision, Mission and Values.
• Ability to work within an organisation with a Christian kaupapa and be sensitive to its various expressions.
• Cultural sensitivity.
• Teamwork, communication and collaboration, with a heart for making a difference.
• Ability to be flexible, to meet deadlines and to deal with a complex workload.
• High standards of professional and personal integrity.
• Holding information as confidential, when appropriate.
• Strong work ethic, consistent and reliable.
• Self-motivated and independent work style.
• Positive, problem-solving relationships with staff and contribute willingly to office tasks.
• Understanding of, and interest in, the not-for-profit / for-purpose sector.

To Apply
Applicants for this position should have NZ residency or a valid NZ work visa and currently be residing in New Zealand.

If you are suitably qualified and have a passion and desire to serve people with disabilities in the world’s poorest places, please email jointheteam@cbmnz.org.nz. Please outline your experience against the above listed responsibilities, relevant knowledge and skills, and let us know why you would love to work for cbm.

Applications close on 31 March 2024.