Retail Operations Manager

About Us

At Bible Society New Zealand Group, one of New Zealand’s oldest charities, we believe the best is yet to come! We are committed to making the Bible accessible to everyone and encouraging interaction with it. As the premier supplier of Bibles and Christian resources through our Manna Christian Stores, mission programs, and faithful donor partnerships, we support Bible missions in New Zealand and around the world. Rooted in our values, we care deeply about the Bible, people, and the purpose and mission of the organisation.

 

The Role

We are looking for an experienced Retail Operations Manager with a passion for retail and a heart for purpose-driven work. You will oversee the sales, customer experience, and distribution functions across our eight Manna Christian Stores and e-commerce platforms. As a strategic leader, you will help drive operational excellence, align with our mission, and support the distribution of Christian resources throughout Aotearoa New Zealand.

 

Key responsibilities

• Sales and Customer Experience Leadership:  Lead the sales and customer experience functions across all retail and e-commerce platforms. You will develop and implement cohesive strategies to maximise sales opportunities and provide a high-quality customer experience that aligns with BSNZ Group’s mission.
• Operational Excellence:  Oversee budget management, people management, and system operations, including CRM, POS, and web-based platforms, to drive efficiency and meet financial targets. You will ensure effective use of resources to maintain a sustainable and mission-driven retail operation.
• Team Leadership:  Inspire and lead a diverse team, including Retail Shop Managers, Distribution Centre staff, and Customer Experience Representatives. Your leadership will cultivate a mission-focused workplace culture that promotes excellence and supports BSNZ’s organisational values.
• Distribution Centre Oversight:  Provide strategic direction to the Distribution Centre, optimising warehouse space, ensuring inventory accuracy, and managing stock levels to meet sales demand. Collaborate with the procurement team to align inventory management with sales trends and financial goals.
• Comprehensive Sales Channel Strategy:  Design and implement comprehensive sales strategies for retail stores, e-commerce, and trade customers (including churches, schools, and institutional buyers). These strategies will drive growth, increase customer engagement, and support BSNZ’s mission of making the Bible accessible.
• Event Planning and Customer Engagement:  Collaborate with internal teams to plan and execute events that promote customer engagement and align with BSNZ’s broader mission. You will also contribute to driving sales growth through promotional activities.
• Financial and Process Management:  Take responsibility for overseeing the financial performance of retail operations and the Distribution Centre, ensuring budgets are adhered to, and financial targets are met. Continuously improve operational processes by integrating new technologies and best practices.

 

This is a full-time (37.5 hours per week) salaried position based in Wiri, Auckland.

 

What We Are Looking For

• A bachelor’s degree in a commercial discipline or significant commercial experience.
• Extensive experience in retail management (in-store and online).
• Proven success in leading a medium-sized business unit, with a focus on customer experience and operational efficiency.
• Strong financial acumen with experience managing budgets and strategic planning.
• Knowledge of Christian retail is desirable but not essential.
• Personal alignment with BSNZ Group’s Christian values and mission.

 

Why Join Us?

This is more than just a job — it is an opportunity to become a vital part of our mission, to lead a purpose-driven retail operation that makes a real difference in people’s lives. At BSNZ Group, you will be part of a supportive and collaborative team, working in an environment that values integrity, excellence, and a shared mission.

 

What’s In It For You?

• Play an integral role in ensuring the long-term financial sustainability and strategic growth of an organisation that has been transforming lives for 178 years!
• Thrive in a dynamic and collaborative environment where your skills drive the organisation’s success.
• Work alongside a dedicated team passionate about creating positive change.
• Receive comprehensive support with the tools and resources you need to succeed, both inside and outside the office.
• Benefit from ongoing professional development to advance your career and leadership potential.
• Enjoy birthday leave to celebrate your special day.
• Take advantage of free, convenient parking!

 

How To Apply

Consideration will only be given to applicants currently residing in New Zealand who are legally entitled to work in New Zealand.  We are not an accredited employer and cannot support/sponsor work visas.

If you are passionate about retail and excited about leading a team in a values-driven organisation, we invite you to apply for this exciting opportunity!

Please send your CV and a cover letter outlining your experience and why you are the perfect fit for this role to Jeanine at biblesociety.people@biblesociety.org.nz