Website Christians Against Poverty New Zealand

About CAP

CAP is a not-for-profit organisation working across Aotearoa to bring hope and help to individuals and whānau who are trapped in debt and poverty.

Every month, CAP receives hundreds of phone calls from New Zealanders who are drowning in unmanageable debt. It consumes more than they have to give; families are forced to sacrifice living essentials to pay their creditors. Our free, professional Debt Help service enables clients to repay their debt using their own income, and work towards a better future. As with all of CAP’s services, Debt Help is delivered in partnership with local churches, allowing clients to receive holistic care as they journey towards the ‘debt free’ finish line.


About this role

As part of the Client Support Team, the Client Support adviser is responsible for guiding clients through a debt management plan by combining professional budgeting advice with long term care. This ensures that clients are equipped with practical help and emotional support to face life’s challenges and remain on track with their journey out of debt.

  • Support clients to financially navigate life’s changes and ensure they receive accurate solutions for clearing their debt
  • Be a team player when managing workload and help maintain excellent service standards
  • Maintain a high level of professionalism and compassion
  • Be an active participant in organisation-wide activities


About you

At CAP we value character, culture, and competence, so if you have the right attitude and an appetite to learn we have what you need to grow and develop on the job.

We’re looking for someone who is naturally inquisitive, able to think beyond the immediate situation and ask informed questions. Someone able to apply learned life experience with industry knowledge to provide appropriate long-term solutions in line with client’s future goals and aspirations.

  • A passion to see individuals and families across Aotearoa set free from debt and poverty
  • High emotional intelligence, with an ability to navigate difficult client and colleague conversations with respect and compassion
  • Work comfortably in a Not-for-Profit organisation that seeks to honour Te Tiriti o Waitangi
  • Excellent relationship building and people skills, with a proven track record of working collaboratively in a team

Please refer to the Job Description for a detailed outline of the role, as well as the skills, abilities, and attributes we are looking for.


Why it’s great to work at CAP

  • You will be joining a team of skilled and dedicated individuals who are passionate about CAP’s mahi and making a difference in the community
  • Staff wellbeing and health is of high importance at CAP, with an employee assistance programme and flexible working options available
  • Five weeks Annual Leave provision for new recruits and further provisions for longer tenure staff
  • You will be working for an organisation that continues to grow, even in the wake of the COVID-19 pandemic
  • Best of all – you will play a part in positively impacting the lives of New Zealanders in poverty –  and the generations that follow


Please note: You are required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role. Please see CAP’s Police Check Policy for more details.