Customer Relationship Specialist (Supporter Experience Specialist)

– Customer Service role in hybrid working environment

– Permanent full-time or part-time role

– Impacts the outcomes of our Ministry – New Zealand based

– Competitive salary within the not-for-profit industry

Why Open Doors? 
Our team at Open Doors is united in our love for Jesus Christ and His Commission. When working at Open Doors, you will get the chance to strengthen the faith of Christians all over the world, through Discipleship, Emergency Relief and Community Engagement.

We asked our people their thoughts on working with Open Doors – here is what they had to say:
– “It is such a joy to know that I’m using the gifts that God has gifted me to help serve those who need to be served”
– “Seeing our amazing work impact countries around the world has opened my eyes to what it is like for other Christians”
– “I have personally grown so much through interacting with believers who have suffered for their faith, and also being on such an amazing team of passionate, experienced and dedicated people”

Working with us also provides the opportunity to be a part of regular team devotions, access to Christian counselling and mentoring as well as coming together for bi-annual team days for fellowship, celebration, and worship.

OUR IMPACT 
Last year, our work at Open Doors helped 9,553,640 persecuted Christians across the globe, providing:
• 542,818 people with advocacy,
• 5,766,757 people with biblical training,
• 2,531,985 people with Bibles and Christian literature,
• 176,405 people with emergency relief, and
• 535,680 people with socio-economic support.
As a growing and respected ministry that supports persecuted Christians in more than 70 countries, we are the  leading voice on Christian persecution and trusted partner to build a mature and unified global Church. We’re  excited to hire someone who shares the same ideals by connecting with like-minded people, partners, and  communities

About the Role 
The Supporter Experience Specialist will engage with supporters across various mediums to respond to their service requests. In this key role within the Ministry, our Supporter Experience Specialists provide excellent
customer engagement that not only solve problems and answer queries but encourage and educate supporters in their ministry partnership with Open Doors.

Your duties will include, but are not limited to:
– Receive and respond to supporter phone calls and emails with consistency, empathy, efficiency,
reliability and follow-through. Ensure the supporter enquiry takes priority over other tasks
– Make retention-focused outbound calls to supporters to deepen their support of the persecuted
Church. These include welcome calls, invitations to become a Regular Giver, and follow up on missed
contributions
– Facilitate communication between supporters and Open Doors teams to resolve complex supporter
enquiries
– Maintain gratitude, thanks, and humility in all supporter interactions, exemplifying our heart to serve the supporter
– Proactively seek solutions to inefficiencies or negative supporter experiences
– Lead suggestions and change in how processes can be improved
– Consider how technologies and journeys can further deepen supporter’s engagement with, and support
for, the persecuted Church
– Be the contact person for technology projects or upgrades and how they may impact the Supporter
Experience team
– Engage with Contact Centre best practice groups and publications
– Ensure supporter enquiries and tasks are documented and followed up with the CRM
– Maintain internal FAQ’s Supporter Experience processes and scripts
– Provide general administrative support for the organisation’s operations
– Mail out prayer guides, books, and campaign pieces for supporters
– Enter all hard-copy credit card donation forms from supporters
– Enter all cheque information from supporters.

SKILLS AND EXPERIENCE

We are seeking a dedicated, like-minded, service-focused individual to join our faith-based organisation.

For this role, we are also ideally seeking the following:
– Diverse customer service experience including effective communication and relational skills, with the
ability to build rapport with people from diverse backgrounds via phone and email,
– Outstanding administrative skills including familiarity with Salesforce and Microsoft Suite,
– Knowledge of customer service principles and processes,
– The ability to work independently and as a team with energy and creativity,
– Ability to solve problems to a satisfactory conclusion,
– Ability to multi-task effectively and manage strategic projects, and
– Demonstrated understanding of the New Zealand and Australian Christian landscape.

JOIN US
If you share our passion to make a difference for the most important issues in our Christian world today, we would love to hear from you!
Please submit your brief resume (max. 3 pages) and cover letter to peopleandculture@od.org.au
Applications to be received by close of business on Friday, 26th June 2026.